Refund & Cancellation Policy

Services Rendered - Non-Refundable

Once any of the following has occurred, your service fee is non-refundable:

• Your intake form has been reviewed and analyzed by our team
• Any consultation, call, or meeting has taken place
• Any report, analysis, recommendation, or written deliverable has been provided to you
• Any advocacy action has been taken on your behalf (including but not limited to: communications with providers, record requests, appointment coordination)

You acknowledge that the value of our services lies in the professional expertise, research, analysis, and personalized guidance we provide—not merely the physical deliverable. Once this intellectual work product has been delivered, the service is complete.

Pre-Service Cancellation (Before Work Begins)

• Cancellation more than 72 hours before a scheduled consultation AND before any review work has begun: 100% refund.
• Cancellation within 72 hours of a scheduled consultation: 50% refund (covers preparation time already invested).
• "No-show" for a scheduled consultation: No refund. The consultant's time was reserved and cannot be recovered.

Quality Guarantee (Limited)

We stand behind our work. If you believe we have failed to deliver the specific deliverables promised in your service tier (e.g., a promised report was never provided), you must notify us in writing within 7 calendar days of the promised delivery date. We will:

• First, attempt to remedy the issue by providing the missing deliverable
• If we cannot provide the promised deliverable, we will issue a partial refund proportional to the undelivered component

This guarantee does NOT apply to:

• Disagreement with our professional findings, recommendations, or conclusions
• Outcomes that differ from your expectations or hopes
• Your decision to discontinue or not act on our recommendations
• Subsequent medical diagnoses, test results, or provider opinions that differ from our analysis
• Change of mind or buyer's remorse after receiving our services

Cancellation by Us

We reserve the right to decline or cancel a service for any reason (e.g., conflict of interest, case falls outside our scope of expertise, client non-compliance). If we cancel before any work is performed, you will receive a full refund. If work has already begun, refunds will be prorated based on work completed.

Annual Plan Cooling-Off Period

You may cancel your annual membership within the first 14 days of the contract start date for a full refund, provided no services have been rendered (no consultations, communications, or advocacy actions have occurred).

Cancellation After Cooling-Off Period or Services Rendered

After 14 days, OR once any membership services have been utilized (whichever comes first), membership fees are non-refundable. You may cancel at any time, and your access will continue until the end of your pre-paid term.

Cancellation for Cause

We reserve the right to terminate a membership for violations of our Terms of Service. Any refund for unused services is at our sole discretion.

Non-Renewal

Memberships do not auto-renew. You will be notified before your term ends with an option to renew.

1. Clinical Services

Consultant will provide diagnostic, navigational, and advocacy services as outlined in the selected tier. These are consulting services and do not establish a traditional treatment-based provider-patient relationship.

2. Terms & Fees

Membership is month-to-month. Fees are billed monthly in advance. Annual prepayment incurs a 10% discount.

3. Acknowledgment of Non-Refundable Services

By purchasing services, Client acknowledges they have read and understood this Refund Policy and agrees that once services are rendered, fees are non-refundable except as explicitly stated above.

4. Limitation of Liability

Consultant's total liability is limited to the fees paid for services. Client understands Consultant does not provide medical treatment or emergency services.